Shipping policy

Shipping Policy

At our core, we value clarity, speed, and a seamless delivery experience. Every order is carefully prepared and shipped with attention to detail, ensuring it reaches you in perfect condition.

Order Processing  
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time  
Delivery timelines vary based on your location:  
• Metro Cities: 2–4 business days  
• Other Cities & Towns: 3–7 business days  

Please note that delivery times are estimates and may vary due to external factors such as courier delays or unforeseen circumstances.

Shipping Charges  
Shipping charges are calculated at checkout based on your location and order type. We may offer free shipping on selected products or promotional periods.

Cash on Delivery (COD)  
We offer Cash on Delivery on eligible orders. A small additional fee may apply for COD orders. Please ensure availability at the delivery address to avoid failed delivery attempts.

Order Tracking  
Once your order is shipped, you will receive a tracking link via SMS or email. You can track your order in real time.

Address Accuracy  
Please ensure that all shipping details are accurate at checkout. We are not responsible for delays or losses caused due to incorrect or incomplete addresses.

Delivery Issues  
If your order is delayed, lost, or marked as delivered but not received, please contact us within 48 hours so we can assist you promptly.

Contact  
For any shipping-related queries, reach out to us at:  
support@auraa11.com

We’re committed to delivering not just products, but an experience.